Denis was amazing! he & his partner worked their fingers to the bone to get through my slab & fix... read moreDenis was amazing! he & his partner worked their fingers to the bone to get through my slab & fix the plumbing under there in time for us to take showers & use the commode so we could get some sleep before I had to get up early for work! We were both working overtime this week getting things done! Efficient, clean & friendly while working with my weird schedule. read less
Had a foul smell that needed to be taken care of between disposal and dishwasher.Daniel and his sidekick, (I forgot... read moreHad a foul smell that needed to be taken care of between disposal and dishwasher.Daniel and his sidekick, (I forgot his name) were very knowledgeable and efficient. Replaced a hose and cleaned out the debris and voila-smells gone and problem solved. I would definitely recommend their plumbing services!! 5 stars!!! read less
We used Custom plumbing of Arizona to upgrade our plumbing in our bathrooms. They were awesome and provided excellent results.... read moreWe used Custom plumbing of Arizona to upgrade our plumbing in our bathrooms. They were awesome and provided excellent results. Johnny and his assistants were punctual, friendly, knowledgeable and made sure to leave everything clean when they left. Johnny made suggestions for our bathroom remodel that I hadn't thought of and I used! We would highly recommend this company for all of your plumbing needs. read less
I am so fortunate I came across this facility. It's so hard to find a good plumbing company.They are punctual,... read moreI am so fortunate I came across this facility. It's so hard to find a good plumbing company.They are punctual, professional, kind and honest. I already have a few other jobs in line. Thank you guys for being here! Continue to change the mind of those who have had bad experiences. You guys definitely won a customer for life! read less
Following all CDC mask guidelines and prompt professional work their work on a small job was very good ..... ... read moreFollowing all CDC mask guidelines and prompt professional work their work on a small job was very good ..... Johnny and friend fixed the issue w/ a competitive pricing .... Thanks .... read less
Johnny is absolutely amazing, he's reliable and really has been a great help, he's helped my mother in-law and my... read moreJohnny is absolutely amazing, he's reliable and really has been a great help, he's helped my mother in-law and my grandmother for all their plumbing, installing, pipe fixing and water heater needs and they have never had a better plumber than him! He deserves 100s of stars not just 5. read less
A shout-out to plumbers Gene,Brandon and Vince for one of the most difficult pulls of underground drain lines from three... read moreA shout-out to plumbers Gene,Brandon and Vince for one of the most difficult pulls of underground drain lines from three bathrooms and a kitchen during our hottest summer ever! Gene just finished installing a new garbage disposal at my request. And yes they showed up to work wearing Covid masks totally respecting me and my property. I recommend Custom Plumbing highly for an every day job to the most difficult challenge and I thank them for their professional and hard work ethics. read less
Corri did an outstanding job today. He saved me some money by fixing the issue I was having, instead of... read moreCorri did an outstanding job today. He saved me some money by fixing the issue I was having, instead of replacing the parts. He was on time, and was even available on a Sunday. I have used Custom Plumbing multiple times and will continue to do so. read less
Hands down the best experience I have had with a plumbing company. My toddler put a toy in the toilet... read moreHands down the best experience I have had with a plumbing company. My toddler put a toy in the toilet and apparently flushed it...leaving us with a clogged toilet. I contacted Custom Plumbing and they were out the next day and ON TIME. Jose was very professional, came in and assessed the issue, grabbed his tool and the job was done within a couple of minutes. I highly recommend this company if you want quality, professional work done by an experienced individual and reliable, reputable company. As a realtor, I have not been able to find a reliable plumber for myself or my clients...until now! Thank you Custom Plumbing of Arizona! read less
I looked on Angie's List first thing in the morning for a plumber and they gave me Custom Plumbing of... read moreI looked on Angie's List first thing in the morning for a plumber and they gave me Custom Plumbing of Arizona, l put my information in and received a call from them within minutes. They were able to come out same day and they were prompt. What we thought was going to be an expensive job turned out to be a simple fix, we are grateful to them and would recommend them to anyone looking for a plumber.. read less
Custom Plumbing of Arizona was exceptionally responsive. They called within 1 minute of my request for assistance with a... read moreCustom Plumbing of Arizona was exceptionally responsive. They called within 1 minute of my request for assistance with a clogged irrigation conduit in my yard.They arranged to have a plumber, Daniel Pyle, at my home before the end of the day to assess the issue and map out a plan for repair.Daniel was prompt, professional and provided an exceptional assessment of the problem. He arrange to return the next day with a specialty tool -- water jet -- to address the problem. He arrived as scheduled and within 1/2 hour had the issue fixed. He came and went so quickly it was almost like he wasn't there, except that my irrigation pipe was no longer clogged!It should be noted that my issue was not an immediate emergency. Had it been, there is no doubt that Custom Plumbing of Arizona and Daniel would have addressed it on the same day.The experience with Custom Plumbing of Arizona and particularly Daniel Pyle was five stars across the board. One added thought for those reading this review, when you have an extraordinary job like a clogged 60 foot irrigation pipe, it requires either an irrigation specialist or a plumbing service with broad skill. Arizona Custom Plumbing is one such company and is able to tackle just about any issue you may have -- with the possible exception of an alligator in your toilet or boa constrictor in your bathtub! read less
Integrity, professionalism, expedient above and beyond service apply to the owner, Vincent Hils, and his plumber, Ignacio Saenz. My master... read moreIntegrity, professionalism, expedient above and beyond service apply to the owner, Vincent Hils, and his plumber, Ignacio Saenz. My master bathroom jacuzzi tub was making a strange sound that sounded like running water while not in use. It was early Monday and our usual big name plumbing company was called. The technician arrived in the afternoon and diagnosed that there was indeed a leak under the jacuzzi tub, but explained that I would have to arrange for the tub to be removed. I called a second big name plumbing company for a second opinion, a technician came over, and we were given the same diagnosis with me having to remove the tub. It was now Monday evening so the water had to be be turned off all night while my husband and I began our search for a company to remove the tub, but without success. Tuesday morning our son-in-law recommended contacting Custom Plumbing of AZ. Ignacio came out Tuesday afternoon and confirmed the diagnosis, but said it was an issue to claim with our home owners insurance company. Both of the other two plumbing companies did NOT state that as an option. Ignacio promised we'd have the water turned back that day and he immediately contacted a recommended restoration company. A technician arrived within 20 minutes, our insurance was called, the claim started, and the removal of the tub occurred that evening. When finished, Ignacio from Custom Plumbing came back to my home at 8:30pm to fix the leak! He was at my home until nearly midnight because it was a very involved repair. Ignacio refused to give up because he promised earlier in the day that we would have running water! That kind of work ethic is rare today! The final bill was very reasonable too! I am so grateful and will definitely use Custom Plumbing of AZ again! read less
I had Custom Plumbing of AZ replace my water heater at my business and they did a great job! It... read moreI had Custom Plumbing of AZ replace my water heater at my business and they did a great job! It was a pretty tough job as our hot water heater is in an elevated position but they did an awesome job. I definitely recommend them for your next project. read less
We found a hot water slab leak. Joe came out & confirmed my amateur diagnosis. The next morning They were... read moreWe found a hot water slab leak. Joe came out & confirmed my amateur diagnosis. The next morning They were back & in action. Rerouted our hot water line with minimal intrusion(wall damage) Quick, clean, & professional all the way. Thank you guys for the help. read less
Az Mcd Identified through Homeadvisor to replace a bathroom sink cartridge. Cartridge could not be removed so Moen sent me a new... read moreIdentified through Homeadvisor to replace a bathroom sink cartridge. Cartridge could not be removed so Moen sent me a new valve body.But they sent the wrong valve body twice and we did not know that until Custom Plumbing had made two trips. Johnny was professional and cool headed and the third time we got the correct valve body and he installed it and it is working fine. Very impressed with Johnny, and the other company personnel we have been in communication with over the nearly two months to get this resolved. Very pleased! read less
We are buying a condo and needed to have some plumbing work completed prior to closing Niky was polite, helpful... read moreWe are buying a condo and needed to have some plumbing work completed prior to closing Niky was polite, helpful each time I called. We had the work completed the very next morning by Michael. He is the nicest, professional, and knowledgeable young man.
Great experience would highly recommend. Very competitive pricing as well read less
Everything about their process was professional. They responded to my request for a quote literally as soon as I... read moreEverything about their process was professional. They responded to my request for a quote literally as soon as I stopped typing. They quickly scheduled someone to do a free estimate, unlike a competitor who wanted $39 for an estimate. They completed the work rapidly and kept us informed about their progress and cleaned up after they were done. We are very pleased and will definitely call them again if the need arises. read less
Pat MullenixI had a major emergency with clogged sewer line that backed up nasty water into the house. Charles responded immediately... read moreI had a major emergency with clogged sewer line that backed up nasty water into the house. Charles responded immediately to my Angies' List search and was at the house within the hour. He brought in a water mitigation company to remove water & disinfect house while he was busy clearing water lines and replacing root-clogged drain line. He has responded quickly to other requests that I had for service on another house. Charles and Nikki (office) and Omar (plumber assistant) have been competent, responsive, friendly, skillful. I definitely recommend Charles of Custom Plumbing in Surprise AZ read less
M BI had Daniel come out and he was very professional and fast. I felt comfortable having him work for... read moreI had Daniel come out and he was very professional and fast. I felt comfortable having him work for us. Was very upfront with cost and what was necessary to get the job done. Thanks Daniel read less
Suzi DKevin did a good job explaining the issue with the pilot light on the water heater and once could get... read moreKevin did a good job explaining the issue with the pilot light on the water heater and once could get the right part fixed it and cleaned the unit as well. Good work at fair price. read less
Phil ClayWe had a leaky pipe and Don was able to figure out the issue quickly. The fix was not hard... read moreWe had a leaky pipe and Don was able to figure out the issue quickly. The fix was not hard and I could tell Don was very knowledgeable. The customer service was great and I would call them again for future issues. Thanks. read less
Sc Bo We had our main water line bust on a Sunday. When we called, the receptionist ( I think it... read moreWe had our main water line bust on a Sunday. When we called, the receptionist ( I think it was Cece) was so very nice and understanding and worked around their busy schedule for the day to have someone come out same day. Keith showed up only a few hours later and saved the day. Great customer service!! We will definitely stay with this company for any future plumbing needs. Thank you all! read less
Michael did a great job. He uncovered plumbing issues that needed to be addressed and he fixed them.
Bottom line, we... read moreMichael did a great job. He uncovered plumbing issues that needed to be addressed and he fixed them.
Bottom line, we are protected from future problems and much cost. And your Business received more than $1,000 extra on your original Invoice.
Win-Win Deal. read less
We had our main sewer line break and send water back into our downstairs bathroom and laundry. They were here... read moreWe had our main sewer line break and send water back into our downstairs bathroom and laundry. They were here within 10 minutes on a Wednesday evening, scoped the line and found the tree roots that had broken the line. They came the next day and dug, by hand since it was right by the driveway to protect the concrete, and replaced the line from the clean out pipe to the street. Corrected issues with how the line was originally put in incorrectly by the builder 15 years ago. Communicated and showed me every step of the way what they were doing. Trustworthy and great work. read less
Andy Martin It's never fun to have major plumbing nightmares, but when you do call Custom Plumbing! They are an honest, professional,... read moreIt's never fun to have major plumbing nightmares, but when you do call Custom Plumbing! They are an honest, professional, and reliable company to work with. I was extremely impressed with Cody as he was the first person I worked with. he was very thorough in checking out my home and entire plumbing system and was able to identify areas that needed improvement along with diagnosing and troubleshooting the more major problems I had going on. I was quite stressed to learn my super old drain lines needed a complete replacement which meant jackhammering the floors and complete drain replacement, but Custom took complete care of my plumbing needs and got my house back in order within a few days! They showed up when they said they would and finished on time as promised. I would definitely recommend and call Custom Plumbing in the future. read less
Johnny and Cody did great work. They went above and beyond to get the job done on time. Will definitely... read moreJohnny and Cody did great work. They went above and beyond to get the job done on time. Will definitely use them in the future. read less
John LittleDaniel did a superb job installing a new water heater for me today. Extremely professional and friendly. I will always... read moreDaniel did a superb job installing a new water heater for me today. Extremely professional and friendly. I will always use this company in the future because of people who really care about customer servive. Making the appointment was easy too. read less
Betty South My tech's name was Kevin M. Kevin is a pro that is technically superior, diligent, cares about his work, did... read moreMy tech's name was Kevin M. Kevin is a pro that is technically superior, diligent, cares about his work, did an incredible and very difficult project in less than 5 hours AND to our TOTAL SATISFACTION. I would hire CP of AZ and Kevin for any and all plumbing projects. A +++++ experience. read less
Nash was great! He was able to fix my bathroom sinks that were clogged quick and easy. I thought they... read moreNash was great! He was able to fix my bathroom sinks that were clogged quick and easy. I thought they would have to bust up my wall to get to the right pipe because I didn't have a clean out but Nash was able to snake it through behind the sink and unclog everything. I was very relief he did a great job. Also, affordable quality service. read less
Mark A Vince, the owner of this company is awesome. He was fast at getting a plumber out to my house due... read moreVince, the owner of this company is awesome. He was fast at getting a plumber out to my house due the leaky hot water heater. The plumber that arrived was very polite and professional. The plumber's name was Don and he was a perfectionist in his work. The end product shows this. He did an outstanding job. I will be referring them to others who are in need of a plumbing expert. I really appreciate both these gentlemen.
Lori Kay
Phx, Az read less
Great job. Vince and Martin cared about my plumbing issue, they sent out Nash and he got right to work... read moreGreat job. Vince and Martin cared about my plumbing issue, they sent out Nash and he got right to work and solved my problem in no time. Great company, Great team! I highly recommend this company read less
I had leaking ball valves in the washing machine cutoff. Another company wanted to cut open the wall and sweat... read moreI had leaking ball valves in the washing machine cutoff. Another company wanted to cut open the wall and sweat the fittings. This is a common fix, Daniel took the time to look and see that it used NTP fittings and was able to replace them in just a few minutes. read less
James TreatCouldn’t have asked for better service !! From both Dennis and Daniel, they were super helpful and their experience really... read moreCouldn’t have asked for better service !! From both Dennis and Daniel, they were super helpful and their experience really shows ! They check my system and thoroughly explained to me the situation and my options. Words can’t explain how thankful and happy I am/was with there service. 5/5 recommend read less
francisco sanchez Don was our service tech today and wow did he do a great job. Excellent service from Vince on... read moreDon was our service tech today and wow did he do a great job. Excellent service from Vince on the phone and then Donald on site.
Really appreciated you guys.
He was very attentive to quality in both the parts he used and the work he did
I am very pleased. read less
Needed to replace a couple of toilets in my home. Custom Plumbing of Arizona gave me a fair price... read moreNeeded to replace a couple of toilets in my home. Custom Plumbing of Arizona gave me a fair price and the technician Kevin was respectful, prompt, and explained to me what he was doing so I could better understand. Will be using Custom for all my future plumbing needs. read less
Kelsy SackreyThis company has been nothing but excellent everttime I've needed them. They have amazing customer service especially Donald, he's... read moreThis company has been nothing but excellent everttime I've needed them. They have amazing customer service especially Donald, he's prompt and there with any need of service. I was having a hard time understanding something, he explained it to me in a way I understood. read less
Ora OsburnOur sinks in master bath were backing up. Dennis came out and got everything resolved. He was curtious and professional,... read moreOur sinks in master bath were backing up. Dennis came out and got everything resolved. He was curtious and professional, and on time. Thank you! I have saved Custom Plumbing of Arizona to my contacts, and recommend you do too! read less
Anne GreenStaff was very prompt in replying to my inquiry and setting up an immediate appointment. I could choose to just... read moreStaff was very prompt in replying to my inquiry and setting up an immediate appointment. I could choose to just get an estimate or continue immediately with the work. It was a number of minor repairs- change a faucet, replace a disposal and clear some slow drains. The work was done efficiently and so far it seems it was done well. read less
Barbara Doerrer-PeacockI called Custom Plumbing because my toilets were all backed up in my home and they came out that night... read moreI called Custom Plumbing because my toilets were all backed up in my home and they came out that night and cleared my drain which was only $69. The next day, was followed up with a phone call asking how everything was! First time a company has ever done this for me, at least. I also received a free camera inspection to ensure blockage was taking care of! I will defiantly will be recommended Custom Plumbing to friends and family. Thank you so much! read less
Cecilia Addison Couldn't have been happier with their service. Called in a.m. and was told would have plumber between 5-7 and sure... read moreCouldn't have been happier with their service. Called in a.m. and was told would have plumber between 5-7 and sure enough Nash came on time. Fixed the problem with in 20 minutes. Would recommend this company to all my friends and family. Thank you Nash and Custom Plumbing. read less
Fast, friendly, and professional service.
Diagnosed the issue, replaced the sewer line the next 2 days, and cleaned up... read moreFast, friendly, and professional service.
Diagnosed the issue, replaced the sewer line the next 2 days, and cleaned up the work-site.
Very pleased with the service! Thank you. read less
Daniel made it here late afternoon but worked late to complete our job! He was courteous, clearly laid out the... read moreDaniel made it here late afternoon but worked late to complete our job! He was courteous, clearly laid out the scope of the work and costs, and answered my questions cheerfully. read less
Today is the 2nd time I have used Custom Plumbing. Scheduling is easy and prompt. The service is... read moreToday is the 2nd time I have used Custom Plumbing. Scheduling is easy and prompt. The service is of excellent quality. I have an older home and needed the water supply outlet to my new refrigerator revamped. The materials were replaced and all was updated to satisfaction.
Thank you Daniel for superb efficiency on this task. read less
Don came to our house and was completely professional from start to finish. The job involved working outside in the... read moreDon came to our house and was completely professional from start to finish. The job involved working outside in the heat. He stayed as late, 9pm, as he needed to so that the job was complete. We will definitely use Custom Plumbing of Arizona again and be asking for Don! read less
Nick HeronGreat experience tonight with Custom Plumbing of Arizona. Nash came out late to fix a stopped drain. He... read moreGreat experience tonight with Custom Plumbing of Arizona. Nash came out late to fix a stopped drain. He was here fast very professional and fixed the problem for a great price. I'll definitely use this company again. read less
Michael Cravener I usually do my own stuff when it comes to fixing the drains and pluming but this one had me... read moreI usually do my own stuff when it comes to fixing the drains and pluming but this one had me stumped on a rental property I have. These guys sounded inexpensive so I figured I'd give them a try. I'm glad I did; the technician's name was Dillon, he was courteous, professional and quickly got the problem solved and the company charged an incredibly reasonable price for level of effort they provided. highly recommended read less
Had a plumbing issue and this company came right away. Nash came not one but twice and was very friendly... read moreHad a plumbing issue and this company came right away. Nash came not one but twice and was very friendly and knew what he was doing. I would recommend CUSTOM PLUMBING OF ARIZONA. read less
Thanks to Custom Plumbing of Arizona I can use my bathroom again! Their prices are great, they came out... read moreThanks to Custom Plumbing of Arizona I can use my bathroom again! Their prices are great, they came out the same day and there was no extra charge for this rush service which we desperately needed because we only have one bathroom in our house. Nash B. was our plumber and he was very polite and knew what he was doing. He fixed our plumbing problem and didn't leave until he knew that we had working plumbing which I am so grateful for. Will DEFINITELY call them again for all of our plumbing needs. Thank you Custom Plumbing of Arizona and thank you Nash!! read less
Ricki Stamos Daniel came out today and found the lint filter just full. I had just changed it and didnt figure... read moreDaniel came out today and found the lint filter just full. I had just changed it and didnt figure that would be the problem. We talked about not needing one in the house.
Were running the machine now and hope this was the fix
We are VERY pleased with the service and recommend. read less
Had a sewer line backup early evening. Tried calling a few of the firms that offered 24 hour service with... read moreHad a sewer line backup early evening. Tried calling a few of the firms that offered 24 hour service with no answers. Tried Angies List and Custom came up so gave it a shot. Custom called within a few minutes and scheduled Nash to show up that night. Nash kept me informed of his progress and showed up when expected. Nash was friendly and let me know what to expect. Cleared the drain and recommended that I get a camera down the line to see what the issue was. Scheduled for Jason to run a camera in the line. Jason also kept me apprised if when he would be at the house. Jason showed up as scheduled, explained what he was doing as we watched the camera. Explained what needed to be done to fix he issue and gave an estimate. Have to save money to fix the issue, but at this point have no reason not to use Custom again. The estimate was lower than what some of my neighbors paid for similar work so seems reasonable. read less
carl sam A pipe in kitchen clogged, water not draining down from the sink & then dripping out of... read moreA pipe in kitchen clogged, water not draining down from the sink & then dripping out of dish washer.
Ryan S came on time and promptly took care of the mess. He was professional, easy to work with. He also explained some of the plumbing issues at my house that may arise at later time. Nice to be aware! Thank you, Ryan S!
Yes, I recommend Custom plumbing of AZ and Ryan.
PS - Initially, I was hesitant to hire the company in lieu of some negative reviews posted in the social media ( mainly has to do with $69 special offer for de-clogging). I paid $69. I think it was very reasonable for what Ryan did. read less
Had a sewer line backup early evening. Tried calling a few of the firms that offered 24 hour service with... read moreHad a sewer line backup early evening. Tried calling a few of the firms that offered 24 hour service with no answers. Tried Angies List and Custom came up so gave it a shot. Custom called within a few minutes and scheduled Nash to show up that night. Nash kept me informed of his progress and showed up when expected. Nash was friendly and let me know what to expect. Cleared the drain and recommended that I get a camera down the line to see what the issue was. Scheduled for Jason to run a camera in the line. Jason also kept me apprised if when he would be at the house. Jason showed up as scheduled, explained what he was doing as we watched the camera. Explained what needed to be done to fix he issue and gave an estimate. Have to save money to fix the issue, but at this point have no reason not to use Custom again. The estimate was lower than what some of my neighbors paid for similar work so seems reasonable. read less
Custom plumbing of Arizona was the fourth company i called out for my drains. Right away I knew thy were... read moreCustom plumbing of Arizona was the fourth company i called out for my drains. Right away I knew thy were the ones to fix my never ending drain backups. The tech. James had asked me three questions, I had never thought about and that none of the other three drain companies asked at all. ....... Very pleased. A++ Quality repair was completed as scheduled and on budget. read less
Samantha Heat I want to thank Custom Plumbing, and Andres especially for working so hard to fix our plumbing issues. We had... read moreI want to thank Custom Plumbing, and Andres especially for working so hard to fix our plumbing issues. We had a difficult situation, we needed all new pipes, and it was fixed beautifully by Andres, also want to give a shout out to Johnny for coming to help. I want to thank Vince the owner for his phone call and the friendly office staff.
Your company has been wonderful, you should be proud of your work and service. We thank you so much and we'll never forget the good people at Custom Plumbing.
I want to add that Andre's is so professional, courteous, and friendly. He worked so hard to fix our plumbing and we feel like he went the extra mile for us. Thank you!!! read less
We had a septic issue and were completely down. Another company had come to the house to clean out... read moreWe had a septic issue and were completely down. Another company had come to the house to clean out the tank when they noticed the tank was not draining correctly into the leach field. The filter housing outlet was no longer installed correctly.
We called Custom Plumbing of Arizona very responsive. Dillon came to our house on-time and ready to start resolving the issue. He was patient and listened to my concerns. He also adjusted the install based on my concerns. In a way, I felt that I received a "customized" install.
Jason, Dillon's manager, was also great. The two worked together over the phone to ensure that I was happy. They installed a new filter and housing and also replaced a cracked and crooked leach field pipe that I believe was damaged due to settling.
Custom Plumbing of Arizona understands septic systems and did a great job resolving our issue in a timely and cost effective manner. I recommend them and request Dillon! read less
Contacted Angieslist.com looking for a plumber to come out and repair two outside hose bibs in which the hoses were... read moreContacted Angieslist.com looking for a plumber to come out and repair two outside hose bibs in which the hoses were stripped and I couldn't remove them. Custom Plumbing of Arizona called me within minutes and came out the same day. They replaced the hose bibs and solved the leaking within about twenty minutes. Price was $275 for two hose bib replacements and I had to throw out the old hoses myself. Would've given five stars but I thought the price was a bit high. Their office people are professional and the worker was polite. read less
Dre was excellent from start to finish. Had him change out all my faucets in the house and angle stops.... read moreDre was excellent from start to finish. Had him change out all my faucets in the house and angle stops. Did the work in a day and a half and was working the whole time. Really professional and went above and beyond to get my request completed when he ran into glitches along the way. Would certainly call Custom Plumbing again !! read less
Venkat Balasubramanian Through no fault of his own, Johnny came back three times in order to install a kitchen faucet that... read moreThrough no fault of his own, Johnny came back three times in order to install a kitchen faucet that would work correctly. The company that we bought our faucet from had a lifetime warranty, so just put a replacement in and no problems, right?
Wrong! The manufacturer cut costs by changing the inner parts which changed the turning circumference of this model.
The first time here, Johnny was on time- early actually- professional and ready to immediately get to work. When he discovered the new faucet's mechanisms would no longer work, he recommended that I contact the company, explain what he patiently demonstrated to me to be the issue, and request that they offer a different style that would rectify the issue.
Johnny said that since it wasn't my fault that this model no longer would work, he was willing to come back and reinstall the next replacement faucet for no charge.
Unfortunately, the rep from the manufacturer neither understood my request, and refused to send a different model believing that the one I received was simply defective and the quality was still superior.
The second time, Johnny came out with George and was surprised to hear why the same improper faucet was delivered. But, as he had promised, the two of them got to work. Only this time, they went only far enough to be sure this one would turn properly. It didn't! As he'd known, Johnny said the hex nut design was changed and would never turn properly for our double sink. I called the company immediately with the two of them here. Going above and beyond, he stayed and guided me through the conversation with another rep in the Dominican Republic in order to get them to send a proper style or model in the same price range. Obviously, with George and Johnny listening to the call, Johnny was becoming aware of my frustrations.
Johnny graciously offered to speak personnelly to this rep in hopes that he would understand a plumber better than a woman. (Cultural differences as well as language barriers were a big obstacle.) This phone call was dragged out numerous times for clarification and approval from a higher authority in the company. This time spent on the call, was costing Custom Plumbing valuable time, as well as mine.
Finally, the company agreed to send what Johnny had requested in the first place. His calm, professional and patient voice no doubt was a major factor in getting this cooperation. The problem was, we would once again, need to wait for the next replacement to arrive, then have Johnny return again to install.
As usual, Johnny came on time, professionally prepared to get the job done as quickly as possible. He's been here so often that our dog, Thorn, greeted him like an old friend! Since Johnny had thoroughly taught me what to look for, I did my extensive research so I knew that I would undoubtedly order a style that would work. And the third time, it worked!
I understand that their motto is complete satisfaction, which we finally acquired, but Custom Plumbing couldn't keep coming back for free. They were very accommodating by charging me a reasonable service charge instead of the standard full fees most other companies may have.
I can't tell you how much Johnny's professionalism, as well as his friendly demeanor, kept me calm during a domino effect of blunders by the manufacturer.
We are preparing to start more home improvements and I'm so glad that I know Johnny will be returning to do an exceptional job once again. And again, as long as we need an honest plumber!
Thank you, Johnny!!! read less
George has just finished a great job replacing my kitchen faucet and corroded valves. I would highly recommend George and... read moreGeorge has just finished a great job replacing my kitchen faucet and corroded valves. I would highly recommend George and Custom Plumbing. He cleaned everything up and was very polite and professional. I plan to have the remaining valves in the house replaced so I have no unexpected caaualties. Thanks again George. read less
Mary Radcliffe Great service and professionalism from Andres. He was polite, prompt, and did a great job of explaining what was wrong... read moreGreat service and professionalism from Andres. He was polite, prompt, and did a great job of explaining what was wrong and what my options were. He worked quickly to take care of all of my needs. Thanks read less
Nash came out with in 20 minutes (at 9 pm) cleared the line no problem. Friendly, professional, and courteous!... read moreNash came out with in 20 minutes (at 9 pm) cleared the line no problem. Friendly, professional, and courteous! Not only whould i recommend this plumbing service I would request Nash personally! Thanks guys will utilize this company for all my future plumbing needs!!!
5 stars!!!!! read less
I recently had a problem that needed attention. Custom Plumbing is the go-to company with ANY plumbing and related problems.... read moreI recently had a problem that needed attention. Custom Plumbing is the go-to company with ANY plumbing and related problems. They are timely and very informative. People often say that the FIRST impression is a lasting impression, Custom Plumbing is that and many times more. Ryan was the attending technician that provided the EXCELLENT service. He is the epitome of PROFESSIONALS AT ITS VERY BEST. He is a great asset to the company by implementing Honest, Friendly, and know how to tackle any task that is given to him. Great job Custom Plumbing in serving the state of Arizona.... read less
I called several plumbers on a recent Sunday and none could help me until Monday. This was unacceptable as I... read moreI called several plumbers on a recent Sunday and none could help me until Monday. This was unacceptable as I had toilets and bathtub drains backing up all over the bathrooms, master bedroom, hallway and part of family room. I called Custom Plumbing of Arizona and the receptionist was so kind and sent a young man, Nash, to my home in less than 45 minutes. He called me twice on his way to let me know how many minutes away he was. Nash was so pleasant and went straight to work clearing my sewer drain outside. He came in with a picture of a very large tree root at top of drain. He made sure I could use bathrooms that night. Returning in the morning they used a camera to find extent of damage. The roots had cracked the pipe which needed to be located and new pipe installed. They had the electric company come to mark and flag all areas to avoid with jack hammer. A crew who specializes in this part of repair arrived early next morning. They dug a large area with great care not to disturb the landscape. Very professional and very hard working kind crew! New pipe was installed and my yard put back to original condition. Clean up was done and their boss inspected all work. Very polite with each conversation we had. At the end of each stage I knew I had reached the very best! I slept without worry or stress each night. Call Custom Plumbing of Arizona first. You will be completely satisfied and be assured of working with extremely professional and kind people!!!
VERY SATISFIED IN SCOTTSDALE!!! read less
I was having troubles with my plumbing and was really indecisive about who to call to have it fixed. A... read moreI was having troubles with my plumbing and was really indecisive about who to call to have it fixed. A friend recommended custom plumbing. They sent out the best technician I could ask for James Moore. Very professional and good at his job. He had to dig a huge deep hole. Got to the pipes that needed fixed and replaced them. Now everything is working great read less
Katiee CooperGreat experience with Custom Plumbing!! Andres replaced the old hot water heater and installed the new kitchen faucet.... read moreGreat experience with Custom Plumbing!! Andres replaced the old hot water heater and installed the new kitchen faucet. He was on time and prepared; he had everything he needed! Kudos to Andres for his professionaism and skill, efficiency and sense of humor. I feel extremely confident in the repairs, and know I will sleep at night and not worry about those things anymore! Thank you, Andres! You ROCK!! read less
Leslie Jones Our experience with this company was amazing!! I found them on Angie's List, and once I punched in my... read moreOur experience with this company was amazing!! I found them on Angie's List, and once I punched in my info, Custom Plumbing called within minutes! The scheduler was kind and concerned, and had somebody out that same day (within a very short time!). W
Nash was the guy who showed up, and he was amazing!!! We thought it was a simple drain plug up, but after snaking and assessing the situation, it was apparent that we needed to do more. Nash gave us all of our options, and even consulted with more experienced plumbers in the company, to make sure that we were choosing the best solution.
We even had a follow-up call from the scheduler to make sure that we were satisfied with the results of the visit... It makes me wonder who is doing the "training program" for this company....definitely someone is doing something right 🙂
We ended up having to have our pipes 'jetted', but we only had to wait a day in order to have that done. We are from North Dakota, where service is "the name of the game", so we were astounded at the quick, expert, and knowledgeable service that we received!!!
The price was explained as 'it's starts out at" a fixed price, which we thought was very reasonable. As it turned out, that ended up being the final price, which was so great.
When Nash and James (who was the experienced guy for jetting) were done, they made sure that we had all the info that we needed, as well as contact numbers. So far everything is working GREAT again, thanks to guys that really care about the customer!!
You can't go wrong with this company in our estimation! Kudos to Nash, James and the company!! read less
Custom plumbing came through for me. James Moore is a smart and helpful guy. The best technician i could ask... read moreCustom plumbing came through for me. James Moore is a smart and helpful guy. The best technician i could ask for. Thank you so much. read less
deana carrico My water heater went bad and I was worried about calling a plumber because of all the uncertainties I've heard... read moreMy water heater went bad and I was worried about calling a plumber because of all the uncertainties I've heard with various companies; I'm so very glad that I called Custom Plumbing! Joe not only did a terrific job installing my new heater, he was fast and cleaned up as he went along! Joe was informative as well as listened (actually listened!) to my questions and concerns, and he took the time to make sure I was well informed of my choices! Thank you! I recommend Custom Plumbing of Arizona, and I highly recommend Joe O!
I'm attaching a pic :] read less
My plumber Wyatt is my hero! He fixed my toilet to perfection! It wouldnt fill up with water. It wasnt... read moreMy plumber Wyatt is my hero! He fixed my toilet to perfection! It wouldnt fill up with water. It wasnt leaking anywhere. It just wouldnt fill. And the turn off valve was broken. He replaced it and the toilet insides quickly and efficiently! I'll recommend them to everyone! read less
Custom Plumbing was awesome. They came out to unhook my plumbing for the counter top guys and when they counter... read moreCustom Plumbing was awesome. They came out to unhook my plumbing for the counter top guys and when they counter top people cancelled they came out to hook it back up then came out again to unhook it the next weekend after I was rescheduled by counter top contractor. After the new tops were installed they returned yet again to install my new fixtures each time they were right on time and the price never changed due to multiple visits. Thank you guys! read less
Great Company! Great Service! They explain and show you everything so you understand. Compared to what other companies charge... read moreGreat Company! Great Service! They explain and show you everything so you understand. Compared to what other companies charge for the same service they are a bargain. They found this when other companies said just snake your drain you just have a clogged line. Will use again. read less
I was having issues with my toilet so I called custom plumbing and Joe came out to help me. He... read moreI was having issues with my toilet so I called custom plumbing and Joe came out to help me. He was so helpful and polite!! He worked fast and fixed what I needed in no time! I will be requesting him from now on! read less
I love this company! Great prices and handsome plumbers 😉 wonderful customer service and they get things done in a... read moreI love this company! Great prices and handsome plumbers 😉 wonderful customer service and they get things done in a timely manner! Respectful and walked me through the every step of the job! read less
Top notch company. They came within 6 hours of my call. Wyatt was very skilled, knowledgeable, and professional. ... read moreTop notch company. They came within 6 hours of my call. Wyatt was very skilled, knowledgeable, and professional. You need more plumbers like him. I will recommend you to my friends and will specifically ask for Wyatt next time I need work done. read less
Kelley NewmanIm going to recommend custom plumbing to all my people. James man you did an awesome job. You gave me... read moreIm going to recommend custom plumbing to all my people. James man you did an awesome job. You gave me a good price, and you were just great all the way around. I will call you in the future. God bless you James read less
George BlackCustom Plumbing is just an amazing company all around from inside office personnel to outside service experts that is lead... read moreCustom Plumbing is just an amazing company all around from inside office personnel to outside service experts that is lead by great management and awesome ownership!! THE PRICES ARE THE GREATEST CANT BEAT THEM, BUT CAN SURELY BEAT THE COMPETITORS. 2 THUMBS UP FOR CUSTOM PLUMBING!! read less
Veronica Gordin Managing a Commercial Distribution Center demands top notch professionals to keep things running smoothly.
We had sewage backing up, causing... read moreManaging a Commercial Distribution Center demands top notch professionals to keep things running smoothly.
We had sewage backing up, causing major issues. Custom plumbing sent out James M.
He cleared the blockage, and Hydro Jetted out entire drain line out to the street. Had no problems since.
Best results from any drain company we have ever had. and he left our facility spotless . Thanks Custom Plumbing & James. read less
I am absolutely thrilled with my experience! The technician (Joe O.) was on time, clean, very curtious and explained everything... read moreI am absolutely thrilled with my experience! The technician (Joe O.) was on time, clean, very curtious and explained everything while making sure I completely understood.
Joe fixed my plumbing problems quite fast and cleaned up afterward! He was polite and made sure I was satisfied before he left!
Thank you!!! I wil definitely use Custom Plumbing again! read less
Thank God!!! That’s all I have to say about my experience with Custom Plumbing... I have never been so well... read moreThank God!!! That’s all I have to say about my experience with Custom Plumbing... I have never been so well taken care of. I was overly stressed about my tub not draining and they sent me out my answer. He made sure every one of my concerns were answered and really helped me out by showing all the competitors pricing making sure what I needed was able to fit into my budget. Thank you customer plumbing for sending Steven to the rescue! You really made it a one of a kind experience. read less
Jossephene FloresCustom plumbing sent out one of the nicest men to our home. Steven came in and He didn’t spend... read moreCustom plumbing sent out one of the nicest men to our home. Steven came in and He didn’t spend any extra time got right to it and was very efficient. He was very knowledgeable and was able to give me all my best options for great prices. If you need things done fast and friendly Customer Plumbing is it and if you can ask for Steven. read less
Trevor McCulloughI had a backed up toilet that I couldn't figure out the cause. Ryan arrived and was very friendly... read moreI had a backed up toilet that I couldn't figure out the cause. Ryan arrived and was very friendly and professional. Ryan was able to determine the drain was full of roots, and he was able to remove all the roots and get our toilet working properly. Great service, will use again. read less
Chad Hodson Quick, reliable, excellent service. Replaced a hot water heater, put in a "cleanout" outlet (common and required in AZ,... read moreQuick, reliable, excellent service. Replaced a hot water heater, put in a "cleanout" outlet (common and required in AZ, previously had never heard of it) so that our washer/sink line could be cleaned out. Diagnosed other problems in a house we had just move in to. Recommend them 100%. Workmen are courteous and knowledgeable. Thank you Custom Plumbing! read less
I woke up early on Saturday morning to find water leaking out from the bottom of my refrigerator. Called at... read moreI woke up early on Saturday morning to find water leaking out from the bottom of my refrigerator. Called at 7:30 AM on a Saturday and Billy arrived by 9 AM! He was very efficient and polite and kept me updated on his findings. He offered me several solution options, keeping my very limited budget in mind. The leak was due to the water line supplying water to the refrigerator door and ice maker. I guess this is a very common issue. He informed me due to obvious water leakage under my cabinets and floor- a restoration team would need to be called (which he did) to prevent issues with mold. What a mess and huge issue due to a leak in a water line! He was very understanding of my very limited budget and offered me options that I could afford. I would highly recommend Custom Plumbing and Billy !!! read less
After not being able to connect with another company, I called Custom Plumbing. Surprisingly, they had a opening that... read moreAfter not being able to connect with another company, I called Custom Plumbing. Surprisingly, they had a opening that evening and a very nice guy - Rye - was to my house at a little after 7 p.m., an hour after I intially called. Got some other things to do and I will be calling them again. read less
We had a water leak early on a Saturday and we called all over trying to get someone to come... read moreWe had a water leak early on a Saturday and we called all over trying to get someone to come out. Different plumbing companies told us it would be a day or two before they came out. Custom plumbing was going to come out within a couple of hours of us calling them. The only reason we ended up canceling the service was that we had a family member just happened to stop by and they fixed it. So I would like to say thank you to custom plumbing for coming out and I will definitely call them again next time I need a plumbing service read less
I found the company through Home Advisor app. Kyle McCracken came to my home that day and gave me a... read moreI found the company through Home Advisor app. Kyle McCracken came to my home that day and gave me a very accurate estimate. I was able to schedule the work for the following day. Kyle arrived early, which is always nice! He kept me informed every step of the way. Kyle provided me with professional, efficient, quality work. He was a pleasure to work with, I have already referred him to two friends, without hesitation. Thank you Kyle!!!
Teresa (Queen Creek Az) read less
Home inspection for plumbing, I did not expect they sent me a youtube! I saw some cockroaches... But Make sure... read moreHome inspection for plumbing, I did not expect they sent me a youtube! I saw some cockroaches... But Make sure before you buy a house needs to do this for an old house! I was not there, my agent helped me to take care of this. My agent, and this company works great. I gave A+! I think people's referral can trust and additionally more customers coming. I highly recommend for all my friends! read less
I have had Custom out to my house for a number of repairs and every time their tech has been... read moreI have had Custom out to my house for a number of repairs and every time their tech has been on time, courteous, and very skilled at the task. They have tuned up my AC units, replace Air handler capacitors, fix leaking sinks, installed a new water and many other repairs for both plumbing and cooling.
I recently had them out to check out my water heater and make sure it passes inspection for the home inspection I'm selling. Jerry the department manager was at my house when he said and got the job done right the first time. I've even called after hours and the Owner of the company took my call. You won't find that kind of service anywhere else these days. A company who care about their clients and wants to build relationships.
I am using them for our new home to install 3 toilets as well as three new vanities. The Owner Vince recommended a place for us to go and look before purchasing and is doing all of the installs for a very fair price. If your looking for a quality company and is locally owned I highly recommend you give Custom a call. read less
We did go with the quote and Jerry was the tech that worked the job for us.He was thorough and... read moreWe did go with the quote and Jerry was the tech that worked the job for us.He was thorough and informative.Did an awesome pipe re- route from the old tub pipes.Husband even called to ask a few follow ups, and Jerry was very helpful. Would recommend the company again and use as well. read less
A little back story before I get to the point. I contacted your company as a referral from a good... read moreA little back story before I get to the point. I contacted your company as a referral from a good friend whom I will never second guess. They are related to one of the owners. It was pretty typical, I called, you answered, we discussed the issue, and you scheduled an appointment. (You called and confirmed the appointment via voicemail, as a personal preference I would prefer text or email. It is just quicker for me) So far amazing! From the information provided it was evident through bad HVAC design, system load, and the quality of my home builder that I will be replacing a compressor / heat pump every 8 years. (Home built in 04, quantity over quality, go figure) "Junior" came to my home, he was punctual to say the least. I asked of your company something few in the state have done. I wanted you to install two owner supplied mini-split condensers and seven heads. (For those of you who don't know what a mini-split is as I did not know a year ago, a mini-split is like having a hotel AC in every room / zone of your home, but at an unbelievable efficiency level. A good majority of the developed world uses these systems. They have figured out why spend the money to cool a room that is not being used; cool the parts that you live in? Each zone has its own thermostat / remote if you want to change rooms turn the temp down and the room is cool in about 5 minute or less) Junior looked at my request, ideas and completely amazed me. I say that with all sincerity. Not only did he understand my request he expanded on the ideas and improved them. He is the first of about 10 different companies and forums that have not even made it that far. When I told him that the equipment I wanted to purchase was about 7500 he guest-e-mated the install cost would be about the same; undenounced to Junior I was elated. He was concerned and properly so. He offered me options at a range of prices cheaper than what I wanted. We even discussed ten-year warranties on certain systems. (I wish I would have asked if the warranty was prorated, as I think we all know how that works, UGH, Sigh) I made it clear that my real concern was not cost but ROI (return on Investment). He discussed things that will cost me money upfront and higher electric bills in the long run (Electric bills about $400 a month for four months in the summer and the remaining months $100-200). With my ideas, the potential is for me to save approximately $800. In ten years I could save about $8000 dollars or more. Let me explain why I gave you four stars instead of five. First, you declined the project. Please, do not get me wrong, I fully understand why. I am an early adapter for this system in the state and that requires change and risk on both sides. My biggest disappointment is with the pride I would have had having Junior installing this system. Junior matched my information tic for tac. I work in IT field and I have only met a handful of people that can communicate this level of information on a human level. Junior had to get approval for this install and unfortunately the owner (I believe the owner.) weighed the risk a little too high. I think that if we had a proper discussion we could have mitigated your risk concerns with adding a couple of lines of verbiage to an agreement (for DOAs and install delays) and a hefty deposit. I am not a contract kind of person. (Only at work) I would not have left you hanging on $3000 worth of install materials without my cash being in your bank. Both sides have risk but the rewards could have been better. Imagine the bragging rights your company would have installing this system in a residential environment. About the first in the state for a runt of the mill track home. As some people see cost I see ROI. People in more expensive neighborhoods will also look at ROI and spend accordingly. I have weighed the risk and was prepared for the outcome, with Juniors high standard and thorough knowledge it would have been a win-win. Overall, my contact with your company was amazing even though it did not have the desired outcome.Thank you,---For those readers that have made it this far please take head of this review. There is only one way I will take the time to write a review, an awesome experience or a terrible one. I took this time because this company is AWESOME. Please ignore my grammar, always in a rush nowadays. If you have questions, PM me.Thanks, D. read less
So thankful for this company! Soro was professional and fast. We discovered our main line was clogged at 9pm on... read moreSo thankful for this company! Soro was professional and fast. We discovered our main line was clogged at 9pm on Tuesday night. We called and received a return call in 15 min. He was across town and was on his way. By 10:30 our line was clear. Headed to bed and happy to be able to use our toilets and shower in the morning! This company is very reasonable. I am a property claims adjuster and I know what most companies charge for this work. Thank you! read less
I have to personally call out Jorge for his punctuality, friendly demeanor, and over all outstanding work ethic. Jorge... read moreI have to personally call out Jorge for his punctuality, friendly demeanor, and over all outstanding work ethic. Jorge was here for multiple days working on replacing a mainline feeding my kitchen and bathrooms. Starting on Christmas Eve. Yeah, that's right. Around 9pm on Christmas Eve!
Over the course of several days of repairs, he put in many long hours and was often the only one here, doing most of the work himself. At no point did he seem put off by the amount of work that he needed to do and he put his best professional, and personal face forward throughout it all. He genuinely likes his job and it shows. Don't get me wrong, there were a few other people here with him at times, but one can't help but to notice Jorge's attitude and personality, all in the best way possible. Thanks Jorge, and thanks CCP! read less
Had our downstairs toilet randomly overflowing with disgusting water every time we would use our upstairs shower (bought house about... read moreHad our downstairs toilet randomly overflowing with disgusting water every time we would use our upstairs shower (bought house about a year ago, so we're still new to this stuff). It got pretty bad so after not being able to shower for a couple days we rented a snake and shopvac and got to work. Well, we couldn't fix the problem ourselves but couldn't wait any longer on help.
Called Custom for our plumbing issue and their phone guy (around 12:00am) was very helpful and kind. Our technician was Michael. He was awesome. I never write reviews, but this deserved one. It was 2:00am and cold and he did a great job, took his time explaining things to me, and it was super cheap. Can't believe it. Thank you, guys. Time for a hot shower. read less
After seeing an online deal for a $69 drain cleaning, I called this company on a Saturday morning. Michael... read moreAfter seeing an online deal for a $69 drain cleaning, I called this company on a Saturday morning. Michael (a.k.a. the Drain Whisperer) was efficient and friendly; he called to say he was on his way less than an hour after I called the company, and he fixed the stopped up kitchen sink with no hangups. I also appreciated that this company did not charge extra for weekend service; the last time i had to call a plumbing service (Roto Rooter) for a stopped up toilet, their weekend fee left me with a $129 bill for a 5-minute service. read less
This company did an excellent job. I just bought my house and within 5 days had a total plumbing... read moreThis company did an excellent job. I just bought my house and within 5 days had a total plumbing blockage - roots in pipe said home warranty. Home warranty said it would cost $20-30k - i freaked out. I spoke with Vincent (owner of CUSTOM PLUMBING OF AZ) and he told me about his employee Michael - heck he sounded like a pipe/root whisperer. Michael came out to my home - on time and brought a camera and saw the ROOT of the problem. He told me it is not an unusual problem in this area. He calmly explained to me how they were going to have to drill into the foundation and to my surprise I was calm also. He explained the process to me and literately took me by the hand and showed me the way. We agreed to do the work which was thousands of dollars less than the original company quoted. They financed the repair for me. Completed the work in a very timely manner and they were beyond clean and neat. Swept everything up as if they were not even here. THIS WAS THE MOST STRESS FREE REPAIR THAT I HAVE EVER HAD DONE IN MY ENTIRE LIFE. Michael is the pipe whisper. A 3 generation plumber. I would never use another company - an A+ rating is not good enough for this company A++++++++! read less
Back in April (may have been may) I had an issue with my AC on a Sunday, they came out... read moreBack in April (may have been may) I had an issue with my AC on a Sunday, they came out bright and early the next day and checked it out for me. My transaction with them could not have been any smoother. I didn't need to be home which was great since I work normal business hours. They called me while they were there to let me know what was going on and fixed it for me the following day. They would have fixed it same day, but I had to follow up with my home warranty company. Thanks for the great customer service! read less
They did a great job replacing my existing attic unit. The technicians showed up on time, were clean, courteous and... read moreThey did a great job replacing my existing attic unit. The technicians showed up on time, were clean, courteous and did a good job of cleaning up after they were done. We got several bids from other A/C companies and I am glad that we chose them. read less
Had eight different installers come to the home to give estimates when we needed to replace our air conditioner. ... read moreHad eight different installers come to the home to give estimates when we needed to replace our air conditioner. This was the one and only installer who was completely honest about their pricing, did not engage in any ridiculous high-pressure sales tactics, did not lie about phony rebates that purportedly expired that day to pressure me into signing a purchase contract on the spot, and most importantly, did not try to gouge me with a ridiculous mark-up on their goods and services. In the end, I did not purchase from Custom Cooling as I was able to get a better deal buying direct from an internet wholesaler, doing some of the work myself, and hiring an HVAC technician to do the remaining work on an hourly basis. However, if I were going to pay retail to have an installer do all of the work, this is the single company out of all of those who came to my home that I would consider using. In fact, their price quote was close enough to the internet price that I did seriously consider buying from them and paying a little more for a factory equipment and labor warranty on the work. In the case of many other installers, their quoted prices were so ridiculous that I could have bought and installed two new a/c systems from an internet wholesaler for the price of the single quoted system. Thank you Custom Cooling. read less
After having bad experiences with two previous certified Trane installers I was a bit worried about Custom Cooling. My... read moreAfter having bad experiences with two previous certified Trane installers I was a bit worried about Custom Cooling. My fears were put to rest as soon as the tech came to the house. The technician I spoke with was very professional, knowledgeable, and took the time to answer all my questions.
I had the unit on my rental property replaced within a couple weeks of the initial consult and couldn't be happier with the crew that did the install. After the install crew was finished the original tech I spoke with arrived and followed up on the install and verified everything was done properly.
It is extremely hard to find competent people today but Custom Cooling is the exception. The technician did not try and sell me things I didn't need and didn't push the highest end unit either (we discussed pro's and con's so I could make an informed decision but he actually recommended a middle of the road model for my situation). I mention this because the previous company I had servicing the Trane unit on my personal home spent more time trying to sell me duct cleaning and surge protectors than servicing my unit and when I pointed out a warranty item that needed repair he spent additional time trying to weasel out of covering under warranty. read less
Are you always wondering what company to have come to service your A/C? Me, too! Custom Cooling will always... read moreAre you always wondering what company to have come to service your A/C? Me, too! Custom Cooling will always be the company I call. Honest, reliable, professional, and extremely knowledgeable. These are the qualities you're looking for, right? Custom cooling is definitely the company I'll call back. read less
These guys are good. They were referred to me through APS. I've used them for four years. The staff is... read moreThese guys are good. They were referred to me through APS. I've used them for four years. The staff is friendly and knowledgeable. I can always get an appointment within a couple of days of calling. In March 2010, they installed a new A/C and furnace unit. All they guys on the project were friendly. Everything went in without a hitch or hidden cost. The quote I was given was the price I paid! Thanks Shawn for being a reliable business person. read less
Just before the triple digits set in we had our air conditioner checked out to ensure it will keep us... read moreJust before the triple digits set in we had our air conditioner checked out to ensure it will keep us comfy this summer. Ron came by promptly at the scheduled time thoroughly checked the unit outside and then the garage attic and gave our system a clean bill of health.
Prompt, courteous, efficient service in the nick of time! read less