Trusted Emergency Plumber near Desert Ridge

Denis was amazing! he & his partner worked their fingers to the bone to get through my slab & fix... read moreDenis was amazing! he & his partner worked their fingers to the bone to get through my slab & fix the plumbing under there in time for us to take showers & use the commode so we could get some sleep before I had to get up early for work! We were both working overtime this week getting things done! Efficient, clean & friendly while working with my weird schedule. read less

Had a foul smell that needed to be taken care of between disposal and dishwasher.Daniel and his sidekick, (I forgot... read moreHad a foul smell that needed to be taken care of between disposal and dishwasher.Daniel and his sidekick, (I forgot his name) were very knowledgeable and efficient. Replaced a hose and cleaned out the debris and voila-smells gone and problem solved. I would definitely recommend their plumbing services!! 5 stars!!! read less

We used Custom plumbing of Arizona to upgrade our plumbing in our bathrooms. They were awesome and provided excellent results.... read moreWe used Custom plumbing of Arizona to upgrade our plumbing in our bathrooms. They were awesome and provided excellent results. Johnny and his assistants were punctual, friendly, knowledgeable and made sure to leave everything clean when they left. Johnny made suggestions for our bathroom remodel that I hadn't thought of and I used! We would highly recommend this company for all of your plumbing needs. read less

I am so fortunate I came across this facility. It's so hard to find a good plumbing company.They are punctual,... read moreI am so fortunate I came across this facility. It's so hard to find a good plumbing company.They are punctual, professional, kind and honest. I already have a few other jobs in line. Thank you guys for being here! Continue to change the mind of those who have had bad experiences. You guys definitely won a customer for life! read less

Following all CDC mask guidelines and prompt professional work their work on a small job was very good ..... ... read moreFollowing all CDC mask guidelines and prompt professional work their work on a small job was very good ..... Johnny and friend fixed the issue w/ a competitive pricing .... Thanks .... read less

Johnny is absolutely amazing, he's reliable and really has been a great help, he's helped my mother in-law and my... read moreJohnny is absolutely amazing, he's reliable and really has been a great help, he's helped my mother in-law and my grandmother for all their plumbing, installing, pipe fixing and water heater needs and they have never had a better plumber than him! He deserves 100s of stars not just 5. read less

A shout-out to plumbers Gene,Brandon and Vince for one of the most difficult pulls of underground drain lines from three... read moreA shout-out to plumbers Gene,Brandon and Vince for one of the most difficult pulls of underground drain lines from three bathrooms and a kitchen during our hottest summer ever! Gene just finished installing a new garbage disposal at my request. And yes they showed up to work wearing Covid masks totally respecting me and my property. I recommend Custom Plumbing highly for an every day job to the most difficult challenge and I thank them for their professional and hard work ethics. read less

Corri did an outstanding job today. He saved me some money by fixing the issue I was having, instead of... read moreCorri did an outstanding job today. He saved me some money by fixing the issue I was having, instead of replacing the parts. He was on time, and was even available on a Sunday. I have used Custom Plumbing multiple times and will continue to do so. read less

Hands down the best experience I have had with a plumbing company. My toddler put a toy in the toilet... read moreHands down the best experience I have had with a plumbing company. My toddler put a toy in the toilet and apparently flushed it...leaving us with a clogged toilet. I contacted Custom Plumbing and they were out the next day and ON TIME. Jose was very professional, came in and assessed the issue, grabbed his tool and the job was done within a couple of minutes. I highly recommend this company if you want quality, professional work done by an experienced individual and reliable, reputable company. As a realtor, I have not been able to find a reliable plumber for myself or my clients...until now! Thank you Custom Plumbing of Arizona! read less

On time - responsive - professional- friendly. Garbage Disposal replacement took approximately 30-45 minutes...$485.00! Pricy if you ask me!

Josh was an excellent help. His customer service was the best that I have ever experienced. Would recommend him... read moreJosh was an excellent help. His customer service was the best that I have ever experienced. Would recommend him to anyone. read less

I looked on Angie's List first thing in the morning for a plumber and they gave me Custom Plumbing of... read moreI looked on Angie's List first thing in the morning for a plumber and they gave me Custom Plumbing of Arizona, l put my information in and received a call from them within minutes. They were able to come out same day and they were prompt. What we thought was going to be an expensive job turned out to be a simple fix, we are grateful to them and would recommend them to anyone looking for a plumber.. read less

Custom Plumbing of Arizona was exceptionally responsive. They called within 1 minute of my request for assistance with a... read moreCustom Plumbing of Arizona was exceptionally responsive. They called within 1 minute of my request for assistance with a clogged irrigation conduit in my yard.They arranged to have a plumber, Daniel Pyle, at my home before the end of the day to assess the issue and map out a plan for repair.Daniel was prompt, professional and provided an exceptional assessment of the problem. He arrange to return the next day with a specialty tool -- water jet -- to address the problem. He arrived as scheduled and within 1/2 hour had the issue fixed. He came and went so quickly it was almost like he wasn't there, except that my irrigation pipe was no longer clogged!It should be noted that my issue was not an immediate emergency. Had it been, there is no doubt that Custom Plumbing of Arizona and Daniel would have addressed it on the same day.The experience with Custom Plumbing of Arizona and particularly Daniel Pyle was five stars across the board. One added thought for those reading this review, when you have an extraordinary job like a clogged 60 foot irrigation pipe, it requires either an irrigation specialist or a plumbing service with broad skill. Arizona Custom Plumbing is one such company and is able to tackle just about any issue you may have -- with the possible exception of an alligator in your toilet or boa constrictor in your bathtub! read less

Integrity, professionalism, expedient above and beyond service apply to the owner, Vincent Hils, and his plumber, Ignacio Saenz. My master... read moreIntegrity, professionalism, expedient above and beyond service apply to the owner, Vincent Hils, and his plumber, Ignacio Saenz. My master bathroom jacuzzi tub was making a strange sound that sounded like running water while not in use. It was early Monday and our usual big name plumbing company was called. The technician arrived in the afternoon and diagnosed that there was indeed a leak under the jacuzzi tub, but explained that I would have to arrange for the tub to be removed. I called a second big name plumbing company for a second opinion, a technician came over, and we were given the same diagnosis with me having to remove the tub. It was now Monday evening so the water had to be be turned off all night while my husband and I began our search for a company to remove the tub, but without success. Tuesday morning our son-in-law recommended contacting Custom Plumbing of AZ. Ignacio came out Tuesday afternoon and confirmed the diagnosis, but said it was an issue to claim with our home owners insurance company. Both of the other two plumbing companies did NOT state that as an option. Ignacio promised we'd have the water turned back that day and he immediately contacted a recommended restoration company. A technician arrived within 20 minutes, our insurance was called, the claim started, and the removal of the tub occurred that evening. When finished, Ignacio from Custom Plumbing came back to my home at 8:30pm to fix the leak! He was at my home until nearly midnight because it was a very involved repair. Ignacio refused to give up because he promised earlier in the day that we would have running water! That kind of work ethic is rare today! The final bill was very reasonable too! I am so grateful and will definitely use Custom Plumbing of AZ again! read less

I had Custom Plumbing of AZ replace my water heater at my business and they did a great job! It... read moreI had Custom Plumbing of AZ replace my water heater at my business and they did a great job! It was a pretty tough job as our hot water heater is in an elevated position but they did an awesome job. I definitely recommend them for your next project. read less

We found a hot water slab leak. Joe came out & confirmed my amateur diagnosis. The next morning They were... read moreWe found a hot water slab leak. Joe came out & confirmed my amateur diagnosis. The next morning They were back & in action. Rerouted our hot water line with minimal intrusion(wall damage) Quick, clean, & professional all the way. Thank you guys for the help. read less

Identified through Homeadvisor to replace a bathroom sink cartridge. Cartridge could not be removed so Moen sent me a new... read moreIdentified through Homeadvisor to replace a bathroom sink cartridge. Cartridge could not be removed so Moen sent me a new valve body.But they sent the wrong valve body twice and we did not know that until Custom Plumbing had made two trips. Johnny was professional and cool headed and the third time we got the correct valve body and he installed it and it is working fine. Very impressed with Johnny, and the other company personnel we have been in communication with over the nearly two months to get this resolved. Very pleased! read less

We are buying a condo and needed to have some plumbing work completed prior to closing Niky was polite, helpful... read moreWe are buying a condo and needed to have some plumbing work completed prior to closing Niky was polite, helpful each time I called. We had the work completed the very next morning by Michael. He is the nicest, professional, and knowledgeable young man.

Great experience would highly recommend. Very competitive pricing as well read less

Everything about their process was professional. They responded to my request for a quote literally as soon as I... read moreEverything about their process was professional. They responded to my request for a quote literally as soon as I stopped typing. They quickly scheduled someone to do a free estimate, unlike a competitor who wanted $39 for an estimate. They completed the work rapidly and kept us informed about their progress and cleaned up after they were done. We are very pleased and will definitely call them again if the need arises. read less

I had a major emergency with clogged sewer line that backed up nasty water into the house. Charles responded immediately... read moreI had a major emergency with clogged sewer line that backed up nasty water into the house. Charles responded immediately to my Angies' List search and was at the house within the hour. He brought in a water mitigation company to remove water & disinfect house while he was busy clearing water lines and replacing root-clogged drain line. He has responded quickly to other requests that I had for service on another house. Charles and Nikki (office) and Omar (plumber assistant) have been competent, responsive, friendly, skillful. I definitely recommend Charles of Custom Plumbing in Surprise AZ read less

I had Daniel come out and he was very professional and fast. I felt comfortable having him work for... read moreI had Daniel come out and he was very professional and fast. I felt comfortable having him work for us. Was very upfront with cost and what was necessary to get the job done. Thanks Daniel read less

Kevin did a good job explaining the issue with the pilot light on the water heater and once could get... read moreKevin did a good job explaining the issue with the pilot light on the water heater and once could get the right part fixed it and cleaned the unit as well. Good work at fair price. read less

We had a leaky pipe and Don was able to figure out the issue quickly. The fix was not hard... read moreWe had a leaky pipe and Don was able to figure out the issue quickly. The fix was not hard and I could tell Don was very knowledgeable. The customer service was great and I would call them again for future issues. Thanks. read less

We had our main water line bust on a Sunday. When we called, the receptionist ( I think it... read moreWe had our main water line bust on a Sunday. When we called, the receptionist ( I think it was Cece) was so very nice and understanding and worked around their busy schedule for the day to have someone come out same day. Keith showed up only a few hours later and saved the day. Great customer service!! We will definitely stay with this company for any future plumbing needs. Thank you all! read less

Guaranteed amazing service! Not only that but you'll get as they say an apples-to-apples guarantee on pricing!

Michael did a great job. He uncovered plumbing issues that needed to be addressed and he fixed them.

Bottom line, we... read moreMichael did a great job. He uncovered plumbing issues that needed to be addressed and he fixed them.

Bottom line, we are protected from future problems and much cost. And your Business received more than $1,000 extra on your original Invoice.

Win-Win Deal. read less

We had our main sewer line break and send water back into our downstairs bathroom and laundry. They were here... read moreWe had our main sewer line break and send water back into our downstairs bathroom and laundry. They were here within 10 minutes on a Wednesday evening, scoped the line and found the tree roots that had broken the line. They came the next day and dug, by hand since it was right by the driveway to protect the concrete, and replaced the line from the clean out pipe to the street. Corrected issues with how the line was originally put in incorrectly by the builder 15 years ago. Communicated and showed me every step of the way what they were doing. Trustworthy and great work. read less

It's never fun to have major plumbing nightmares, but when you do call Custom Plumbing! They are an honest, professional,... read moreIt's never fun to have major plumbing nightmares, but when you do call Custom Plumbing! They are an honest, professional, and reliable company to work with. I was extremely impressed with Cody as he was the first person I worked with. he was very thorough in checking out my home and entire plumbing system and was able to identify areas that needed improvement along with diagnosing and troubleshooting the more major problems I had going on. I was quite stressed to learn my super old drain lines needed a complete replacement which meant jackhammering the floors and complete drain replacement, but Custom took complete care of my plumbing needs and got my house back in order within a few days! They showed up when they said they would and finished on time as promised. I would definitely recommend and call Custom Plumbing in the future. read less

Johnny and Cody did great work. They went above and beyond to get the job done on time. Will definitely... read moreJohnny and Cody did great work. They went above and beyond to get the job done on time. Will definitely use them in the future. read less

Daniel did a superb job installing a new water heater for me today. Extremely professional and friendly. I will always... read moreDaniel did a superb job installing a new water heater for me today. Extremely professional and friendly. I will always use this company in the future because of people who really care about customer servive. Making the appointment was easy too. read less